Privacy policy

Privacy Policy

Gino & Julia respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Gino & Julia collects, uses, discloses, stores and protects personal information when you visit ginoandjulia.com, place an order, contact us or otherwise interact with our online store and services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will obtain it before collecting, using or disclosing your personal information.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect information that you provide when you:

Place or attempt to place an order;
Create or manage a customer account;
Subscribe to marketing communications;
Contact customer support;
Request a return, refund or exchange;
Submit a review, form or other content; or
Participate in a promotion, survey or similar activity.

This information may include:

Your name;
Billing and shipping addresses;
Email address;
Telephone number;
Order and transaction details;
Account login information;
Product preferences and selected sizes;
Customer service communications;
Return and refund information; and
Marketing and communication preferences.

Payment Information

Payments are processed by third-party payment providers. Depending on the payment method selected, these providers may collect payment card details, billing information or other financial information required to complete the transaction.

Gino & Julia does not normally receive or store complete payment card numbers. We may receive limited transaction information, such as the payment method, payment status, billing name, card type or the final digits of a payment card.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically through cookies, pixels, log files and similar technologies.

This information may include:

Internet Protocol address;
Browser type and version;
Device type and operating system;
Language and general location information;
Pages viewed and links selected;
Date and time of visits;
Referring website or source;
Shopping cart activity;
Interactions with advertisements or emails; and
Technical information about how the website is used.

Information Received from Other Parties

We may receive personal information from third parties that help us provide our services, including:

Ecommerce platform providers;
Payment processors;
Shipping and delivery providers;
Fraud prevention and security providers;
Analytics providers;
Advertising and marketing partners;
Customer service providers; and
Social media platforms when you interact with us through those services.

Information received from third parties will be handled in accordance with this Privacy Policy and applicable law.

2. How We Use Personal Information

We may collect and use personal information for the following purposes:

To process and fulfil orders;
To process payments and confirm transactions;
To arrange shipping and delivery;
To provide order confirmations and tracking information;
To manage returns, refunds, exchanges and cancellations;
To create and manage customer accounts;
To respond to questions, requests and customer service enquiries;
To operate, maintain and improve our website and services;
To remember shopping preferences and cart contents;
To detect, investigate and prevent fraud, misuse and security incidents;
To analyse website performance and customer interactions;
To personalise website content and product recommendations;
To send marketing communications where permitted and, when required, with your consent;
To measure the effectiveness of advertising and promotional campaigns;
To enforce our policies and contractual rights;
To comply with tax, accounting, consumer protection and other legal requirements; and
To establish, exercise or defend legal claims.

We will not use personal information for a materially different purpose without obtaining additional consent where required by law.

3. Consent

We collect, use and disclose personal information with your consent unless applicable law permits or requires otherwise.

Consent may be express or implied depending on the sensitivity of the information and the circumstances in which it is collected.

You may withdraw your consent to certain uses of your personal information by contacting us. Withdrawing consent does not affect processing that occurred before the withdrawal and may limit our ability to provide certain products or services.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website activity, improve performance and support marketing activities.

Cookies used on our website may include:

Essential cookies: Required for functions such as shopping carts, checkout, security and account access.
Preference cookies: Used to remember language, region and other selections.
Analytics cookies: Used to understand how visitors use the website and identify areas for improvement.
Advertising cookies: Used, where permitted, to measure advertising and provide more relevant promotional content.

Where required by applicable law, non-essential cookies or tracking technologies will be used only after you have provided the appropriate consent.

You may manage cookies through the consent options provided on the website, where available, or through your browser settings. Disabling certain cookies may affect website functionality.

5. Marketing Communications

We may send promotional emails or other marketing communications when you have requested them or when otherwise permitted by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us at info@ginoandjulia.com.

Even after unsubscribing from marketing messages, you may continue to receive transactional or service-related communications concerning orders, payments, deliveries, returns, account security or customer service requests.

6. How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our business and provide our services.

These recipients may include:

Ecommerce platform, website hosting and technology providers;
Payment processors and financial institutions;
Shipping, fulfilment, warehousing and delivery providers;
Customer support and communications providers;
Fraud prevention, cybersecurity and identity-verification providers;
Analytics and website-performance providers;
Advertising and marketing providers, subject to applicable consent requirements;
Accountants, insurers, auditors, lawyers and other professional advisers;
Government agencies, regulators, courts or law-enforcement authorities where legally required; and
A purchaser, investor or successor in connection with a proposed or completed sale, merger, restructuring or transfer of all or part of our business.

Service providers are permitted to access personal information only to the extent reasonably necessary to perform services on our behalf, subject to applicable contractual and legal requirements.

Gino & Julia does not sell or rent personal information in exchange for money.

7. Processing Outside Quebec or Canada

Some of our service providers may process or store personal information outside Quebec or outside Canada.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, regulators, law-enforcement agencies or other authorities in accordance with those laws.

Before communicating personal information outside Quebec, we take the measures required by applicable Quebec privacy law, including assessing relevant privacy factors and using appropriate contractual or other safeguards where required.

You may contact our Privacy Officer for additional information about service providers that process personal information outside Quebec.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business and financial records, resolve disputes, prevent fraud and comply with legal obligations.

Retention periods may vary depending on:

The type and sensitivity of the information;
The purpose for which it was collected;
The duration of the customer relationship;
Legal, accounting and tax requirements;
Fraud prevention and security considerations; and
Potential or existing legal claims.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it in accordance with applicable law and our retention practices.

9. Security Safeguards

We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, theft, misuse, unauthorised access, disclosure, alteration and destruction.

These safeguards may include access restrictions, secure service providers, encryption where appropriate, account controls, staff procedures and security monitoring.

No method of electronic transmission or storage is completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.

You are responsible for keeping account passwords and login details confidential. Please contact us promptly if you believe your account or personal information has been compromised.

10. Confidentiality Incidents

If we become aware of a confidentiality or security incident involving personal information, we will investigate and take appropriate measures to reduce the risk of harm.

Where required by applicable law, we will notify affected individuals and the appropriate privacy regulator of an incident presenting a risk of serious harm.

11. Your Privacy Rights

Subject to applicable law and any permitted exceptions, you may have the right to:

Request access to personal information that we hold about you;
Request correction of inaccurate or incomplete personal information;
Withdraw consent to certain uses or disclosures;
Request information about how your personal information has been used or disclosed;
Request deletion of personal information where applicable;
Object to or restrict certain processing activities where applicable;
Request that dissemination of personal information cease or that certain links be de-indexed where the legal conditions are met;
Request a copy of eligible computerised personal information in a structured and commonly used technological format where applicable; and
Submit a complaint concerning our handling of personal information.

To exercise a privacy right, contact our Privacy Officer using the information provided below. We may request information reasonably necessary to verify your identity before processing the request.

We will respond within the period required by applicable law. In some circumstances, access or another request may be limited or refused where permitted or required by law. If this occurs, we will provide an explanation unless prohibited from doing so.

12. Children’s Privacy

Our website and products are intended for a general audience and are not directed to children under the age of 14.

We do not knowingly collect personal information directly from a child under 14 without the consent of a parent or legal guardian, except where collection is otherwise permitted by applicable law.

If you believe that a child has provided personal information to us without the required consent, please contact our Privacy Officer so that we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party services. We recommend reviewing the privacy policies of those services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, technology or legal obligations.

The revised policy will be posted on this page with an updated revision date. Where required by law, we will provide additional notice of material changes and obtain consent before applying a new use or disclosure to previously collected personal information.

15. Privacy Officer and Contact Information

The Privacy Officer is responsible for overseeing questions, requests and complaints regarding Gino & Julia’s handling of personal information.

Privacy Officer
Gino & Julia
1089 Rue Thérèse-Casgrain
Chicoutimi, QC G7H 6L1
Canada
Email: info@ginoandjulia.com

Please include “Privacy Request” in the subject line of your email and provide sufficient information for us to understand and respond to your request.

16. Privacy Complaints

If you have a concern about our privacy practices, please contact our Privacy Officer first so that we can review the issue.

You may also have the right to submit a complaint to the Commission d’accès à l’information du Québec, the Office of the Privacy Commissioner of Canada or another applicable provincial privacy regulator.