Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed through ginoandjulia.com are processed, shipped and delivered.

Shipping Coverage

Gino & Julia currently ships to eligible addresses within Canada.

We do not currently offer international shipping. Available delivery options will be displayed during checkout based on the shipping address provided.

Some remote or restricted locations may not be eligible for delivery. If we are unable to ship to your address, we will contact you and refund any payment collected for the affected order.

Shipping Cost

Standard shipping is free on eligible orders delivered within Canada.

If an expedited or alternative delivery service is available, any additional charge will be clearly displayed during checkout before the order is submitted.

Order Processing

Orders are generally processed within 1 to 2 business days after payment has been successfully authorised.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing time may be extended during busy periods, promotional events, public holidays or when additional payment or address verification is required.

Business days are Monday through Friday, excluding public holidays.

Estimated Delivery Time

After processing, standard delivery generally takes 3 to 7 business days.

The estimated total delivery period is therefore approximately 4 to 9 business days from the date the order is placed.

Delivery to remote or rural locations may require additional time.

All delivery periods are estimates and are not guaranteed. Actual delivery times may be affected by carrier operations, weather conditions, public holidays, seasonal demand, transportation disruptions or other circumstances outside our reasonable control.

Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and contact us as soon as possible if any information is incorrect.

An order confirmation acknowledges that we have received your order but does not necessarily confirm that the order has been dispatched.

Shipping Confirmation and Tracking

When your order has been dispatched, we will send a shipping confirmation email where tracking information is available.

Tracking information may require up to 48 hours to become active after the shipping confirmation is sent.

If you have not received a shipping confirmation after the stated processing period, please check your spam or junk email folder before contacting us.

Incorrect or Incomplete Addresses

You are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your delivery address, contact us immediately at info@ginoandjulia.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Gino & Julia is not responsible for delays, failed deliveries or additional charges caused by an incorrect or incomplete address supplied by the customer, except where required by applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We may be unable to change or cancel an order after it has entered processing or has been transferred to the shipping carrier.

If the order has already been dispatched, you may request a return after delivery in accordance with our Return and Refund Policy.

Multiple Packages

Items from the same order may occasionally be shipped separately due to product availability, fulfilment arrangements or package-size requirements.

If an order is shipped in multiple packages, you may receive separate tracking information for each shipment. You will not be charged additional standard shipping fees solely because an order is divided into multiple packages.

Delivery Delays

Delivery delays may occur because of:

Severe weather conditions;
Carrier service interruptions;
Public holidays;
High order volumes;
Remote delivery locations;
Incorrect or incomplete delivery information;
Transportation disruptions; or
Other circumstances outside our reasonable control.

If your tracking information has not changed for several business days or the estimated delivery period has passed, contact us at info@ginoandjulia.com.

We will review the available tracking information and, where appropriate, contact the shipping carrier. Carrier investigations and delivery reviews may require additional processing time.

Lost Packages

If tracking indicates that a package has been delivered but you have not received it, please:

Check around the delivery location;
Ask other members of your household;
Check with neighbours or building management;
Review any delivery notice or tracking update; and
Contact the shipping carrier where appropriate.

If the package still cannot be located, contact us promptly with your order number and delivery details.

We will review the matter and provide an appropriate resolution based on the circumstances, the carrier’s findings and applicable consumer protection law.

Packages Returned to Sender

A package may be returned to us because of an incorrect or incomplete address, an unsuccessful delivery attempt, refusal of delivery or failure to collect the package.

If an order is returned to sender, please contact us. Depending on the circumstances, we may offer reshipment or a refund.

Additional shipping charges may apply to reship an order where the return resulted from an incorrect address, refusal of delivery or failure to collect the package, except where prohibited by applicable law.

Damaged Packages or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective or different from the item ordered, contact us as soon as possible, preferably within 7 calendar days of delivery.

Please provide:

Your order number;
A description of the issue;
Photographs of the item;
Photographs of the packaging; and
Photographs of the shipping label where available.

Please retain the product and its packaging until we have reviewed the issue and provided instructions.

Damaged, defective or incorrect items will be handled in accordance with our Return and Refund Policy and applicable law.

Refused or Unclaimed Deliveries

If a delivery is refused or remains unclaimed and is returned to us, any refund will be reviewed after the package has been received and inspected.

Original expedited shipping charges and return-to-sender charges may be deducted from the refund where permitted by law and where the return did not result from our error.

Delivery Responsibility

Responsibility for an order will be determined in accordance with applicable consumer protection law.

Nothing in this Shipping Policy limits any legal right or remedy available to you if an order is delayed, lost, damaged, not delivered or delivered to the wrong address.

Consumer Rights

This Shipping Policy does not exclude, restrict or replace any rights available under applicable Canadian federal, provincial or territorial consumer protection laws.

If applicable law provides greater protection than the terms described in this policy, the applicable legal requirements will take precedence.